DCO Tech 3, BOM NORTH - DCO

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support · Systems Engineering

In short

Amazon Data Services India Private Limited (ADSIPL) is hiring a Data Centre Operation Technician to maintain and upgrade their global cloud infrastructure. This role involves server rack installation, hardware break-fix, network troubleshooting, and responding to operational issues within a 24x7 shift rotation. Key responsibilities include meeting SLAs, performing on-call duties, contributing to documentation and process improvements, and adhering to safety guidelines. The position requires at least 2 years of hardware troubleshooting experience and 1+ year of networking experience.

Responsibilities

Maintain and upkeep data center infrastructure.
Perform server rack installation and hardware break-fix on various components.
Troubleshoot network issues and respond to emergent situations affecting operational stability.
Serve as the primary contact point for internal customers and external service partners.
Meet SLAs against assigned trouble tickets and perform first-line hardware troubleshooting.
Participate in on-call duties, scheduled maintenance, and change management activities.
Contribute to documentation through root cause analysis and participate in process improvement initiatives.
Assist in training less experienced team members (for more experienced technicians).
Adhere to health & safety guidelines, potentially working in cramped or elevated spaces.
Cover 24x7 shift rotation.

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma

Desired Qualifications

Experience dealing effectively with customers during problem resolution
Experience operating efficiently under pressure

Benefits

Opportunity to work in cutting-edge data centers.
Contribute to changing the face of Cloud technology in India.
Work for the world’s most Customer Centric Company.
Inclusive culture that welcomes bold ideas.
Value work-life harmony and strive for flexibility.
Endless knowledge-sharing, mentorship, and career-advancing resources.

Skills

Hardware TroubleshootingNetworkingServer Rack InstallationTroubleshootingSLA ManagementDocumentationRoot Cause AnalysisProcess Improvement

#Data Center Operations#AWS#Infrastructure Services#Cloud Computing#Hardware Maintenance#Network Troubleshooting

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