The Job

Data Centre Operation Technician, DCO Tech

Technology, Data & Digital · IT Infrastructure & Security · IT Support · DevOps · Technical Support

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In short

Amazon Data Services India Private Limited (ADSIPL) is seeking a skilled Data Centre Operation Technician to maintain and operate AWS global infrastructure. This role involves hardware break-fix, network troubleshooting, server rack installation, and responding to operational issues within a 24x7 shift rotation environment.

Responsibilities

  • Maintain and upkeep data center infrastructure as part of the Operations team.
  • Perform server rack installation and hardware break-fix on various components.
  • Troubleshoot network issues and respond to emergent situations affecting operational stability.
  • Serve as the first line of touch for hardware troubleshooting and technical issues, working to meet SLAs.
  • Participate in on-call duties, scheduled maintenance, and change management activities.
  • Contribute to team meetings for metric analysis and goal achievement.
  • Maintain knowledge of departmental policies and procedures, including safety and security.
  • Contribute to documentation through root cause analysis and process improvement initiatives.
  • Potentially assist in training less experienced team members.

Requirements

  • 2+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

Desired Qualifications

  • Experience dealing effectively with customers during problem resolution.
  • Experience operating efficiently under pressure.

Benefits

  • Career progression opportunities in Systems, Network, or Database Engineering, Software Development, AWS Support, Technical Operations, or Project Management.
  • Development plans to enable success in career goals, starting from Day One.
  • Inclusive culture that welcomes bold ideas.
  • Focus on work-life harmony and flexibility.
  • Employee-led and company-sponsored affinity groups promoting inclusion.
  • Mentorship and career-advancing resources.
  • Endless knowledge-sharing opportunities.
#Data Center#Operations#IT#Support Engineering
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Company

Amazon

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Mumbai, India

Qualification

Diploma

Applicants

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