In short
Als Microsoft Data Center Technician (DCT) entwickeln Sie ein Verständnis für Standardprozesse und -verfahren zur Vorbereitung, Installation, Diagnose, Fehlerbehebung, zum Austausch und/oder zur Stilllegung von Geräten unter Anleitung erfahrener Kollegen. Diese Rolle erfordert eine Bereitschaft zur Arbeit in einer Umgebung mit erhöhter Lärmbelästigung, Hitze und Licht sowie die Fähigkeit, 12-Stunden-Schichten zu arbeiten, einschließlich Schichten an Wochenenden und Feiertagen.
Responsibilities
- Review Process Change Notifications (PCNs) and understand their impact on work execution.
- Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs).
- Develop understanding of standard processes for preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning IT datacenter technology and equipment.
- Acquire fundamental understanding of cabling infrastructure, network, server, and storage equipment functions.
- Comply with Data Center business unit policies, procedures, and deadlines.
- Escalate issues related to compliance or operational assurance activities.
- Contribute to a positive team environment by sharing information and partnering with other shifts.
- Complete required security and data management training.
- Participate in daily safety briefings and complete required EHS training.
- Comply with safety procedures and use appropriate Personal Protective Equipment (PPE).
- Maintain awareness of KPIs through reporting dashboards.
- Escalate and/or seek guidance from experienced technicians or management regarding client interactions.
- Develop understanding of cross-functional Data Center processes.
- Complete required training aligned to job focus areas and workloads.
- Prepare, stage, set up, and perform basic startups and shutdowns for hardware according to written instructions.
- Communicate, report, and escalate data center technical or safety related incidents.
- Directly perform decommissioning, simple changes (e.g., memory upgrades, OS rebuilds), and refreshes of infrastructure cabling, network, storage, and server equipment.
- Process data-bearing devices (DBDs) for destruction.
- Perform basic diagnostics and troubleshooting to identify causes of technical issues and replace faulty components.
- Learn about post-execution verification of grounding, staging, labeling, and cabling.
- Learn about errors in deployment standards or Network Design Templates (NDTs) and escalate for corrections.
Requirements
- High School Diploma, GED, or equivalent.
- Basic knowledge of computer hardware and components.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Ability to pass the Microsoft Cloud background check.
- Verification of citizenship required (valid passport required).
- Ability to pass a background check conducted through the CJIS criminal justice information system.
- Authorization to work in the United States that does not now or in the future require employer sponsorship.
- Ability to travel up to 25% typically domestically to and from multiple locations during the workday, and occasionally domestically to other sites for overnight stays.
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
Desired Qualifications
- 2+ years experience supporting IT equipment or related technology.
Benefits
- Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
- Certain roles may be eligible for benefits and other compensation.
#Data Center#Data Center Technicians#IT#Infrastructure#Microsoft#Cloud#CO+I#Hardware#Networking#Servers#Storage#Troubleshooting#Diagnostics#Decommissioning#Installation#Maintenance#Repair#Physical Security#Environmental Health & Safety (EHS)#Personal Protective Equipment (PPE)#Full-Time#On-site
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Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$23.65–40.91 / hr
Experience Level
Entry
Locations
United States
Qualification
No Formal Education
Applicants
Be an early applicant