Data Center Operations Tech (L4), Data Center Operations (DCO)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · Network Administration
In short
This role is for a Data Center Operations Tech (L4) at AWS in Mumbai, Maharashtra, responsible for troubleshooting advanced hardware (servers, storage, networking) on a 24/7 basis and maintaining high system reliability. The position requires a Bachelor's degree and at least 2 years of relevant experience, with preferred qualifications including customer interaction and ticketing system management.
Responsibilities
- Troubleshoot technical issues on advanced hardware including servers, storage, and networking devices on a 24/7 basis.
- Maintain a high level of system reliability and availability.
- Participate in projects to enhance operational efficiencies.
- Share experiences and knowledge with a global network of technical experts.
- Help train less technical staff on best practices.
- Contribute to the Amazon hiring process by participating in candidate interviews.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience with computer hardware troubleshooting and repair.
- 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience.
Desired Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Experience managing work and priorities through a ticketing system.
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
Benefits
- Inclusive culture that welcomes bold ideas and empowers ownership.
- Opportunities to share experiences and knowledge with a global network of technical experts.
- Work-life harmony and flexibility.
- Endless knowledge-sharing, mentorship, and career-advancing resources.
#Data Center#Operations#IT#Support Engineering#Hardware#Servers#Storage#Networking#Troubleshooting#Reliability#Availability#Customer Service#Project Management
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Mumbai, India
Qualification
Bachelor
Applicants
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