Customer Support

Logistics, Sales & Operations · Customer Support

In short

Securitas Technology is seeking a Customer Support Specialist in Dublin to provide high-quality technical support to internal users and customers. This role involves troubleshooting software issues, managing user accounts, and communicating solutions via phone and email to ensure reliable and secure system operations.

Responsibilities

Troubleshoot software issues across primarily Windows-based environments
Investigate and resolve technical issues in a timely and effective manner
Manage user accounts and access permissions across systems
Support system configuration and investigate programming queries related to security and operational platforms
Communicate with users via phone and email, providing clear and helpful support
Deliver product training and guidance to internal users
Maintain accurate records of incidents and resolutions within ticketing systems
Collaborate with technical teams to resolve more complex issues
Use remote support tools to diagnose and resolve issues efficiently
Identify recurring issues and contribute to continuous improvement initiatives

Requirements

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills
Customer-focused mindset with a genuine desire to help others
Willingness and ability to learn new technologies and systems

Desired Qualifications

Experience with security alarm panels or panel programming
Experience using ticketing systems (e.g., Jira, ServiceNow)
Familiarity with modern browsers and web applications
Experience with remote support tools (e.g., TeamViewer, AnyDesk)
Basic understanding of networking concepts (TCP/IP, DNS)

Benefits

Career pathways and growth opportunities
A global, values-driven team
Recognition for achievements
Inclusive, collaborative culture
Purposeful work that makes the world safer
Support for innovation and sustainability

Skills

Microsoft Office SuiteJiraServiceNowTeamViewerAnyDeskTCP/IPDNS

#Customer Support#Technical Support#IT Support#Help Desk

About Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. Almost nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 350 000 employees in 47 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

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