Customer Success

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy. Identifies, navigates, and influences key stakeholders to align Microsoft solutions with customer objectives and drive ongoing customer success through strategic roadmaps and proactive blocker mitigation. Requires a Master's degree and 4+ years of experience or a Bachelor's degree and 6+ years of experience in customer success or related fields.

Responsibilities

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders.
Synthesizes insights on business and IT objectives for customer organizations.
Drives conversations to demonstrate alignment between customer objectives and Microsoft solutions.
Develops and delivers strategic roadmaps for program planning and customer-facing program review.
Identifies, monitors, and mitigates blockers to consumption through data analysis and customer feedback.
Partners with customers to understand business objectives, identify opportunities, optimize usage, and drive adoption.
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities.
Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors.

Requirements

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
5+ years relevant work experience within customer industry.

Desired Qualifications

Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.

Benefits

Microsoft is an equal opportunity employer.
Consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

#Customer Success#Account Management#Stakeholder Engagement#Relationship Management#Strategic Roadmaps#Microsoft Solutions#Digital Transformation#ITIL#PMP#Prosci

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