Customer Success

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

In short

As a Customer Success role at Microsoft, you will be responsible for ensuring a seamless customer experience by connecting the right technical and industry resources. You will drive customer outcomes through proactive identification of opportunities in consumption, usage, and unified services, while maintaining strong operational discipline. You will act as a trusted technical leader and voice for Financial Services customers, translating complex challenges into scalable Microsoft solutions.

Responsibilities

Drive measurable customer outcomes by proactively identifying and accelerating opportunities across Consumption, Usage and Unified.
Maintain strong operational discipline across Microsoft's Customer Engagement Model.
Anticipate and remove business and technical blockers, manage risk and guide customers toward secure, resilient, AI-enabled and well-architected solutions.
Accelerate deployment, operational readiness, adoption and value realization for customers.
Work across Microsoft, partners and customer teams to translate business priorities into clear technical outcomes.
Challenge existing approaches where appropriate and ensure engagements deliver long-term customer value.
Act as a trusted technical leader and voice of the Financial Services customer.
Build trusted relationships with technical and business decision makers across senior stakeholders.
Translate complex business and technology challenges into scalable Microsoft solutions across AI, Data, Cloud, Security and Resilience.
Use customer insights, market signals and industry trends to identify emerging opportunities, shape technical strategy.
Connect customers with the right Microsoft, partner and engineering capabilities to accelerate transformation.
Provide technical leadership by identifying patterns, capability gaps and emerging opportunities that can be solved once and scaled across the FSI portfolio.
Lead and influence virtual teams, mentor and uplift technical capability across the broader team.
Role model continuous readiness across strategic areas including AI, security and resilience.
Contribute thought leadership, customer and field insights, repeatable architectures and intellectual property that strengthen Microsoft's solutions.
Proactively identify opportunities to expand Consumption, Usage and Unified and increase Microsoft's technical and business impact across FSI.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Desired Qualifications

Focus on security, operational resilience, governance and regulatory expectations.
Experience in delivering solutions using proven Microsoft architectures, methodologies and patterns.
Ability to proactively identify opportunities to accelerate Consumption, Usage and Unified expansion.
Maintain strong operational discipline across sales stages and tools of record.
Ability to contribute to and lead virtual teams.
Knowledge of Microsoft architecture, the FSI industry and the competitive landscape.
Ability to identify repeatable patterns and capability gaps that can be solved once and scaled across FSI customers.
Deep customer context, FSI industry knowledge and understanding of security, risk, resilience, regulatory and competitive requirements.
Ability to use customer insights, market signals and industry trends to identify emerging opportunities.
Ability to shape technical strategy and connect customers with the right Microsoft, partner and engineering capabilities.
Experience in identifying patterns, capability gaps and emerging opportunities that can be solved once and scaled across the FSI portfolio.
Ability to mentor and uplift technical capability across the broader team.
Role model continuous readiness across strategic areas including AI, security and resilience.
Ability to contribute thought leadership, customer and field insights, repeatable architectures and intellectual property that strengthen Microsoft's solutions.

Benefits

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills

Cloud Solution ArchitectureAIDataCloudSecurityResilience

#Customer Success#Cloud#Finance#Security#AI#Data

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