The Job

Customer Success Account Management (CSAM) Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Account Management

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In short

As a Customer Success Account Management (CSAM) Manager at Microsoft, you will lead a team responsible for driving customer outcomes, business growth, and long-term success across a diverse portfolio of accounts. You will focus on strengthening customer health, accelerating cloud adoption, and advancing AI transformation while building strong executive relationships and developing a high-performing organization.

Responsibilities

  • Lead a team of Customer Success Account Managers to deliver customer outcomes and business results.
  • Own portfolio performance by establishing business rhythms and inspecting execution.
  • Build and maintain trusted relationships with senior customer stakeholders and executives.
  • Influence and coordinate cross-functional teams across Microsoft and partner ecosystems.
  • Develop a high-performing organization through coaching and talent development.
  • Define and reinforce standards for execution quality across customer success practices.
  • Champion AI adoption and operational excellence.

Requirements

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience; OR Master's Degree AND 10+ years relevant experience; OR equivalent experience.

Desired Qualifications

  • 10+ years relevant work experience within customer industry, especially banking.
  • 5+ year(s) people management experience.
  • 5+ year(s) experience managing a consumption portfolio.
  • Project Management Institute (PMI) or equivalent Project Management certification.
  • Prosci or equivalent certification.

Benefits

  • Opportunity to deepen organizational leadership capabilities.
  • Influence strategy across a broader business scope.
  • Develop future leaders.
  • Help customers realize transformational outcomes through Microsoft technologies and services.
#Customer Success#Account Management#AI#Cloud Adoption#Leadership#Portfolio Management
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Company

Microsoft

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Executive

Locations

United States

Qualification

Bachelor, Master

Applicants

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