Customer Service Support - German language

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

As a Customer Service Support professional fluent in German, you will manage customer orders, returns, and inquiries via phone, email, and chat. This hybrid role in Debrecen, Hungary, involves collaborating with sales teams and other departments to ensure customer satisfaction and efficient operations, while upholding service standards and productivity targets.

Responsibilities

Manage customer orders, product returns, quotations, and pre-sales and post-booking activities with high accuracy.
Handle inbound and outbound customer interactions across phone, email, and chat channels to resolve inquiries.
Partner with sales teams by supporting opportunity management activities and fulfilling operational requests.
Collaborate with multiple departments to remove obstacles and help customers achieve their goals.
Provide differentiated operational support aligned with customer needs and business requirements.
Deliver a consistent and positive customer experience by following established processes and service standards.
Respond to inquiries related to orders, account information, product availability, logistics, and process changes.
Create, maintain, and update customer records to ensure data integrity.
Support continuous improvement initiatives and identify opportunities for process enhancements.
Participate in business-critical activities that support revenue performance.
Exercise sound judgment and decision-making during customer interactions and escalations.
Manage post-booking activities including order status updates and issue resolution.
Maintain high levels of productivity, quality, and accuracy while working independently.
Share knowledge and coach team members to promote best practices.
Meet defined service level agreements (SLAs), quality standards, productivity targets, and key performance indicators (KPIs).

Requirements

Bachelor's degree or equivalent combination of education, training, and relevant customer service experience.
Experience in customer service, customer operations, shared services, order management, or a related business support environment.
Strong written and verbal English communication skills.
Ability to communicate professionally and effectively with customers and cross-functional teams.
Customer-focused approach with strong problem-solving and relationship-building skills.
Ability to take ownership of tasks and customer needs while demonstrating sound judgment and initiative.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Proficiency in using business applications, productivity tools, and customer support systems.
Ability to learn new technologies, processes, and enterprise software platforms.
Commitment to delivering high-quality work with accuracy, consistency, and attention to detail.
Flexibility to support business requirements, including additional hours when needed.

Desired Qualifications

Experience working in a Shared Services Center, Customer Service, Customer Operations, Order Management, or Sales Support environment.
Knowledge of Knowledge-Centered Service (KCS) or other knowledge-management methodologies.
Experience in account management practices and differentiated customer engagement strategies.
Familiarity with Oracle, Salesforce (SFDC), and other customer relationship or enterprise resource planning systems.
Experience supporting customers through multiple communication channels, including phone, email, and chat.
Additional language proficiency that supports customer and business needs.
Experience contributing to process improvement initiatives and operational excellence programs.
Demonstrated ability to coach, mentor, or support the development of team members.

Benefits

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
Commitment to ongoing career development and growing an inclusive culture.
Support for employees to thrive through mentorship, training, or leadership opportunities.
Investment in employee success to make a lasting impact.
Belief that diverse teams working together drive growth and deliver business results.

Skills

EnglishSalesforceOracle

#Customer Service#German Language#Support#Hybrid

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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