Customer Service Specialist
Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Support
In short
Responsibilities
- Manage sales orders, handle customer inquiries and claims.
- Provide product information and support quotation activities for project customers.
- Deliver outstanding service via phone and email.
- Utilize digital tools, automation, and AI to improve operations.
- Collaborate with Sales, Marketing, Product Line, and Contact Center teams.
Requirements
- Relevant Bachelor’s degree or similar.
- Experience in a customer service role or similar position.
- Customer focused with empathy and problem-solving skills.
- Flexible, proactive, and results-oriented mindset.
- Knowledge of MS Office tools, especially Excel.
- Fluent in Finnish and English, both written and spoken.
Desired Qualifications
- Experience with SAP is considered an advantage.
- Interest in continuous improvement, automation, and AI is considered an advantage.
- Swedish language skills are considered an advantage.
Benefits
- Flexible work hours and hybrid work environment.
- Discounts on Electrolux products and services.
- Opportunity to work with modern digital tools, automation, and AI solutions.
- Collaborative and supportive team culture.
- Career and development opportunities within a global organization.
Skills
About Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…
Company
Electrolux GroupJob Posted
4 days ago
Expires
in 7 months
Employment Type
Temporary
Work mode
Hybrid
Experience Level
Associate
Locations
Helsinki, Finland
Qualification
Applicants
Be an early applicant
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