The Job

Customer Service Specialist

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Operations

Join for updates

In short

Electrolux Group is seeking a Customer Service Specialist in Luton, UK, to provide best-in-class service to key accounts and ensure operational excellence. This full-time, permanent role involves processing orders, managing logistics, and resolving customer inquiries to maintain high satisfaction levels.

Responsibilities

  • Deliver dedicated Best-in-Class Service to selected key accounts.
  • Proactively achieve operational excellence for outstanding customer experience.
  • Accurately process, plan, and deliver orders for major and national accounts.
  • Develop and maintain key relationships with internal and external customers.
  • Resolve customer requirements and expectations quickly and efficiently.
  • Address customer queries regarding stock, delivery, price, and product specifications via email and telephone.
  • Serve as the primary contact for selected accounts.
  • Process orders accurately and manage local systems, including SAP and relevant transportation systems.
  • Plan loads and optimize vehicle utilization from UK RDCs and Supply Units.
  • Adhere to SLAs and KPIs, focusing on maintaining and improving processes.
  • Manage stock bookings into customer warehouses and liaise with Distribution Centres.
  • Monitor delivery performance metrics and proactively work on improvements.
  • Ensure accurate alignment of delivery notes, PODs, and invoices.
  • Maintain close communication with both internal and external customers.
  • Actively participate in collaboration and customer meetings.
  • Handle inbound/outbound traffic (fax, email, post, telephone) for pre-sales environments.
  • Make decisions and take actions regarding customer queries, requests, and complaints within business and departmental practices.
  • Maintain a continuous and high-level focus on customer service.

Requirements

  • Excellent customer service skills.
  • Understanding of supply chain processes.
  • Education: A-levels or High School Diploma.
  • Proficient in SAP.
  • Intermediate MS Office skills.
  • Strong communication skills.
  • Strong numerical skills.
  • Consumer-focused, understanding and empathizing with people.
  • Excellent verbal and written communication skills.
  • Attentive to detail.
  • Strong organizational skills.
  • Open-minded, embracing teamwork.
  • Committed, inspiring confidence and engaging others.
  • Results-driven, aiming to resolve issues on the first attempt.
  • Ambitious, striving for continuous improvement and personal growth.
  • Team player, nurturing team relationships.
  • Passionate about delivering a first-class customer experience.
  • Integrity and respect, being honest, reliable, and ethical.

Benefits

  • Excellent Development Opportunities
  • Hybrid working
  • Defined Contribution Pension Scheme - Company contribution up to 8%
  • 25 days holiday plus Bank holidays
  • Enhanced Company Sick Pay
  • Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
  • Life Assurance 3 x salary
  • 50% Staff discount, 40% friends and family discount
  • Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
  • Premium Subscription to Calm App
#Customer Service#Sales#Logistics#Supply Chain
Electrolux Group Logo

Company

Electrolux Group

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Luton, United Kingdom

Qualification

Undergraduate, Diploma

Applicants

Be an early applicant