The Job

Customer Service Representative (Japanese Speaker)

Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Support

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In short

We are hiring a Customer Service Representative (Japanese Speaker) for our global Shared Service Centers. This hybrid role involves managing customer orders, returns, and escalations, providing pre-sales and post-booking support, and ensuring a high-quality customer experience. Based in Bayan Lepas, Malaysia, and Tokyo, Japan.

Responsibilities

  • Manage and process customer orders, product returns, and quotations.
  • Handle inbound and outbound customer calls, emails, and chats to resolve queries and issues.
  • Provide pre-sales and post-booking activities, including order status follow-up.
  • Support sales opportunity management and fulfill operational requests.
  • Deliver a high-quality customer experience using tools like Oracle, SFDC, and Outlook.
  • Create and manage customer data records for data integrity.
  • Drive escalations and contribute to continuous improvement initiatives.
  • Participate in revenue maximization, especially during End of Quarter (EOQ).
  • Exercise decision-making during customer interactions and escalations.
  • Manage post-booking activities including logistics arrangements.
  • Coach team members on best practices.
  • Lead high-impact projects at the division level, evaluating risks and making decisions.

Requirements

  • Bachelor’s degree or relevant customer service experience.
  • Minimum of 1-2 years of experience in Shared Service Centers.
  • Japanese language proficiency (JLPT N 1 & N 2) is required.
  • Business-level English (verbal/written) communication skills.
  • Effective communication with customers regarding product orders, service, and transactions.
  • Proficient computer usage and basic skills.
  • Strong customer service attitude, positive outlook, and excellent work ethic.
  • Effective time management skills and a self-starter attitude.
  • Strong risk management and problem-solving skills.
  • Ability to take ownership of customer needs, demonstrate initiative, and make decisions.
  • Aptitude for learning new business applications and enterprise software.
  • Aptitude for and interest in learning/improving processes.

Desired Qualifications

  • Understanding of KCS methodology or other knowledge management methodologies is preferred.
  • Oracle and SFDC application experience is a plus.

Benefits

  • Ability to work Full-time, with flexible hours between 6 am to 7 pm Monday-Friday.
  • Availability to work overtime as business needs require.
#Customer Service#Japanese Speaker#Shared Service Centers#Order Processing#Customer Support#Escalations#Quotations#Sales Support#Oracle#SFDC
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Company

Emerson

Job Posted

6 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Bayan Lepas, Malaysia

Japan

Qualification

Bachelor

Applicants

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