Customer Service Representative - English Market
Retail & Consumer Services · Customer Service · Customer Support
In short
We are looking for an English-speaking Customer Service Representative in Porto, Portugal to provide high-quality customer support via phone, email, or chat. The role involves building positive customer relationships and contributing to project success in an international and inclusive environment with opportunities for growth.
Responsibilities
- Provide high-quality customer support in English via phone, email or chat in a timely and accurate manner
- Build positive relationships with customers by understanding their needs and offering clear solutions
- Contribute to the project’s success by sharing knowledge and learning together with your colleagues
- Work on a rotating on-site schedule
Requirements
- C1 or native written and spoken proficiency in English
- Strong verbal and written communication and interpersonal skills, such as empathy and active listening
- Ability to quickly absorb information, adapt and respond to change
- Positive attitude and willingness to provide a brilliant customer experience
- Availability to work on site with a rotating schedule
Benefits
- International and inclusive environment that makes you feel supported and welcome from day one
- Continuous development through our internal learning platforms and external training
- Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
- Comprehensive paid training to introduce you to the specifics of the role
- Modern and comfortable office with relaxing spaces to take a break
- Competitive salary, corporate benefits and employee discounts
#Customer Service#English Market#Portugal#Porto#T:Life
Company
Transcom
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Porto, Portugal
Applicants
Be an early applicant