The Job

Customer Service Representative - Dutch Market

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

Transcom is seeking a Dutch-speaking Customer Service Representative for their Porto, Portugal office. This role involves assisting customers via multiple channels, troubleshooting inquiries, and maintaining accurate records. The position offers a hybrid work model after an initial office-based period and provides relocation support.

Responsibilities

  • Assist customers via multiple channels in English and Dutch.
  • Troubleshoot and resolve customer inquiries, providing clear solutions and guidance.
  • Provide empathetic and efficient support, ensuring that customers feel heard and understood.
  • Collaborate with colleagues to ensure a consistent and seamless customer experience.
  • Maintain accurate records of customer interactions and service issues.

Requirements

  • Native or fluent in Dutch language (level C1+).
  • Intermediate English proficiency (B2+) written and oral.
  • Willingness to work in the office for the first 6 months, after which a hybrid model will be implemented.
  • Ability to work shifts Monday-Friday between 7:00 AM and 11:00 PM.
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening.
  • Positive attitude and willingness to provide brilliant customer experience.

Desired Qualifications

  • Experience working in the largest online international C2C marketplace in Europe dedicated to second-hand fashion is a plus.

Benefits

  • International and inclusive environment.
  • Continuous development through internal learning platforms and external training.
  • Hybrid work model after the first 6 months.
  • Modern and comfortable office and relaxing spaces.
  • Paid training.
  • Endless growth opportunities.
  • Employee Referral Program.
  • Additional benefits such as discounts at various retail store chains.
  • Relocation package including reimbursement of transportation costs, refund of 1 month's public transport fee, and accommodation for the first 2 months.
  • Relocation orientation.
  • Assistance with legal processes.
#Customer Service#Dutch Market#Relocation#Hybrid
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Company

Transcom

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Porto, Portugal

Applicants

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