Customer Service Representative (CSR-Onsite) - Bacolod, Philippines

Retail & Consumer Services · Customer Service · Customer Support

In short

Transcom is seeking a Customer Service Representative (CSR) for their Bacolod City site. This onsite role involves handling customer inquiries via phone, fax, email, and back-office tasks to ensure high customer satisfaction. The company emphasizes a "Malasakit" culture with benefits like Day 1 HMO, allowances, and a scholarship program.

Responsibilities

Offer a full range of customer service to assigned Clients by phone, fax, or mail/email.
Handle incoming and outgoing calls, including sales calls.
Provide accurate, polite, and competent customer service.
Perform data input to Clients’ programs and other back-office tasks precisely and without mistakes.
Actively participate in problem-solving and propose improvements to processes.
Implement and respect TranscomWW standard practices.
Complete self-training through the use of the Intranet.

Requirements

Possess a positive attitude.
Have very good interpersonal skills (both written and oral).
Take ownership for quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.

Desired Qualifications

Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s.
Help to keep motivation high by being supportive to your colleagues.
Take full responsibility and the required action for assigned tasks.
Understand, meet, and exceed targets set by your TL for different clients/projects.
Propose motivational activities.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Adhere to all scheduled breaks and lunches.
Achieve zero justified complaints.
Have a clear understanding of quality expectations for the different clients and projects.
Improve the quality of your work on a daily basis by learning and implementing new skills.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Skills

Customer ServiceData Entry

#Customer Service Representative#CSR#Bacolod City#Philippines#Customer Satisfaction#Product Knowledge#HMO#Allowances#Scholarship Program#Retirement Fund#Insurance

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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