Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries via phone, email, or chat.
- Resolve customer issues efficiently and in alignment with company policy.
- Provide accurate and timely information on products, services, and order status.
- Coordinate with Planning, Purchasing, and Transportation teams for timely order fulfillment.
- Escalate unresolved or complex issues to appropriate internal departments with follow-up.
- Identify recurring issues and suggest proactive solutions for operational improvement.
- Assist in documenting procedures and troubleshooting steps for the team's knowledge base.
Requirements
- 2+ years in customer service
- Experience working in SAP
- Experience in inventory control, distribution, supply chain, or logistics
- Fluent in English
- Customer focused (both internal and external)
- Ability to establish positive relationships with team members and customers
Desired Qualifications
- Associates degree in business, supply chain, or related field (or equivalent work experience)
Benefits
- Health insurance, Dental insurance, Vision insurance
- Excellent paid time off (4 weeks!)
- Life & Disability insurance
- Fosters a learning culture with global mobility opportunities
- Individual learning opportunities (LinkedInLearning etc.)
- Feedback culture, internal job portal, global project assignments, on-site training
- On-boarding program with a personal buddy
- Excellent compensation package
- Flexible benefits plan
- Generous 401(k) retirement plan
- Additional technical training provided for the most qualified candidate
Skills
About Atlas Copco
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business.
Company
Atlas CopcoJob Posted
2 months ago
Expires
in 3 weeks
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Associate
Locations
Charlotte, United States
Qualification
Applicants
Be an early applicant
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