Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Logistics Management · Project Management
In short
Serve as the primary customer contact for service fulfillment, providing clear updates and coordinating internal processes. This hybrid role requires strong communication and coordination skills to ensure customer expectations are met throughout the service journey.
Responsibilities
- Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers.
- Act as the customer communication point throughout order and service fulfillment.
- Coordinate schedule timing, site readiness, and material delivery requirements.
- Communicate delivery dates, technician scheduling, service center progress, and proactive updates to customers.
- Monitor order execution and proactively notify customers of risks or delays.
- Update systems of record with milestone progression.
- Confirm order completion and invoicing requirements.
Requirements
- Minimum of an Associate’s degree in Business Administration or related discipline.
- 3+ years of experience in customer service, field coordination, or project support.
- Proven ability to manage multiple customer touchpoints and coordinate across internal teams.
- Familiarity with logistics, service scheduling, or supply chain dependencies.
- Skilled in proactive communication and issue escalation.
- Strong communication and follow-through skills.
- Ability to balance multiple priorities with professionalism.
Desired Qualifications
- Bachelor’s degree preferred.
- Experience in customer service, service coordination, logistics, or project management related roles.
Benefits
- Healthcare, dental and vision plans
- Robust wellness program
- Generous 401(k)
- Paid holidays
- Paid time off benefits
#customer service#hybrid#support
Company
Alfa Laval
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Greenwood, United States
Houston, United States
Warminster, United States
Richmond, United States
Qualification
Diploma, Bachelor
Applicants
Be an early applicant