Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support
In short
Emerson is hiring a Customer Service Representative in Tulsa, OK. This role requires a high school diploma and 2-4 years of experience in customer service, with proficiency in Microsoft Office. The representative will manage customer relationships, resolve issues, and coordinate with internal teams to ensure customer satisfaction and efficient order fulfillment.
Responsibilities
- Serve as a trusted partner to distributors, impact partners, and internal stakeholders by delivering exceptional customer support and sales coordination.
- Leverage MRP systems to analyze inventory levels of parts and finished goods, enabling informed commitments and accurate communication with customers and sales teams.
- Own the customer complaint resolution process from initiation through closure, ensuring timely, effective resolution and a positive customer experience.
- Proactively communicate with customers regarding open issues, orders, and return material authorizations (RMAs), providing timely updates and driving successful outcomes.
- Support achievement of customer service objectives through prompt response times, accurate order processing, and detailed documentation of customer interactions.
- Apply product knowledge and provide first-level technical support for established products, assisting customers with routine inquiries and product-related questions.
- Act as the primary liaison between customers, sales, manufacturing, engineering, quality, and operations to ensure customer requirements are understood and executed effectively.
- Coordinate cross-functional activities related to quality, engineering, and production changes to ensure customer specifications and expectations are met.
- Monitor inventory availability and product status to support customer needs, order fulfillment, and business objectives.
Requirements
- High school diploma required
- 2-4 years of customer service related experience
- Effective communication and interpersonal skills
- Proficient in use of Microsoft Excel, Word, and Office software
- Demonstrated ability to communicate effectively with channel partners and employees
- Legal authorization to work in the United States
Desired Qualifications
- Associates degree
- Technical qualification in a mechanical field
- Previous manufacturing experience
- Process Oil/Gas industry or previous valve experience
Benefits
- Variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave
#customer support#sales coordination#order fulfillment#problem resolution#account management#inventory analysis#customer complaint resolution#technical support#manufacturing#oil & gas
Company
Emerson
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tulsa, United States
Qualification
Diploma, Undergraduate
Applicants
Be an early applicant