The Job

Customer Resolutions Specialist

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

As a Customer Resolutions Specialist in Tempe, Arizona, you will resolve customer issues by gathering information, presenting options, and finding acceptable resolutions while balancing customer and business needs. You will collaborate with various partners to ensure customer satisfaction and maintain accurate records, contributing to key performance indicators and fostering an inclusive environment.

Responsibilities

  • Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
  • Resolves customer issues with urgency while balancing the needs of the customer, the IKEA store, and Customer Support Center, considering operational procedures and costs.
  • Collaborates with Store partners, service providers, and installation providers to satisfy customer issues and ensure customer standards are met or exceeded.
  • Provides customers with a forum to express their concerns and reacts in a professional and empathetic manner.
  • Maintains accurate records of customer resolutions and follows through/negotiates credits and/or discounts based on Return policy/incident and coordinates the return of merchandise with the customer.
  • Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
  • Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Requirements

  • IKEA relevant years of experience (for pay range consideration)

Desired Qualifications

  • Successful candidate may be required to complete a background check and a drug test as a condition of employment.

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
#customer service#resolutions#retail
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Company

IKEA

Job Posted

4 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Tempe, United States

Applicants

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