The Job

Customer Relations Co-worker

Retail & Consumer Services · Customer Service · Customer Support

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In short

IKEA is seeking a Customer Relations Co-worker in Jaipur, India. This full-time, on-site role involves providing exceptional customer service, handling inquiries and complaints, processing payments, and supporting store goals in a retail environment. Ideal candidates have retail experience, strong problem-solving skills, and a passion for home furnishing.

Responsibilities

  • Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
  • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
  • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
  • Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
  • Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
  • Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
  • Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
  • Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Requirements

  • Experience in customer service and retail environment.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Ability to handle multiple tasks efficiently.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Fluent in English, both written and spoken.
  • Passion for home furnishing and an understanding of customers’ everyday life at home.

Desired Qualifications

  • The posting encourages members of underrepresented communities to apply, even if they don't feel 100% qualified, as their profile might fit better than they think.

Benefits

  • Full Time
  • Regular
#Customer Relations#Retail
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Company

IKEA

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Jaipur, India

Applicants

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