The Job

Customer Relations Co-worker- Part time 24 hours- 4 days

Retail & Consumer Services · Customer Service · Customer Support

Join for updates

In short

We are looking for a Part-time Customer Relations Co-worker to join our team in Mumbai, working 24 hours over 4 days. This role focuses on providing exceptional customer service, handling inquiries and complaints, processing payments, and supporting store goals within a retail environment. A passion for home furnishing and strong interpersonal skills are essential.

Responsibilities

  • Provide exceptional customer service, being helpful, friendly, and solution-oriented.
  • Handle customer complaints and inquiries, resolving concerns efficiently.
  • Optimize the shopping experience by ensuring the workspace is well-equipped and organized.
  • Process payments accurately and efficiently.
  • Assist customers with product assembly and exchanges.
  • Support store goals and contribute to the commercial action plan.
  • Ensure a safe and secure shopping environment.
  • Uphold and reflect IKEA's values in all customer interactions.

Requirements

  • Experience in customer service and a retail environment.
  • Strong interpersonal skills and the ability to build positive relationships.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Strong problem-solving skills and excellent attention to detail.
  • Comfortable working independently and as part of a team.
  • Fluent in English, both written and spoken.
  • Genuine passion for home furnishing and understanding of customers’ everyday lives at home.

Desired Qualifications

  • Thrive in a fast-paced retail environment.
  • Strong customer focus and enjoy working as part of a team.
  • Excellent problem-solving skills.
  • Friendly, approachable, and ready to assist customers.
  • Ability to remain calm under pressure and handle complaints with empathy.

Benefits

  • Part-time work schedule (24 hours over 4 days).
#retail#customer service#customer relations
IKEA Logo

Company

IKEA

Job Posted

4 weeks ago

Employment Type

Part Time

WorkMode

On Site

Experience Level

Entry

Locations

Mumbai, India

Applicants

Be an early applicant