The Job

Customer Experience Program Management Manager

Logistics, Sales & Operations · Sales & Business Development · Program Management · Sales Operations

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In short

Emerson is looking for a Customer Experience Program Management Manager to lead and develop a team of Program and Project Managers. This role involves owning the Customer Operations portfolio, driving consistent governance, and ensuring end-to-end delivery of cross-functional initiatives aligned with Customer Experience priorities.

Responsibilities

  • Lead, develop, and hold accountable a team of experienced Program and Project Managers.
  • Coach and support acting PMs, raising delivery capability and consistency.
  • Personally own the Customer Operations portfolio and select high-visibility programs.
  • Drive consistent governance, prioritization, and delivery cadence across all programs.
  • Own end-to-end delivery of cross-functional initiatives from intake through execution.
  • Define goals, success metrics, scope, timelines, and resource needs.
  • Coordinate the annual Customer Experience planning timeline and activity plan.
  • Establish and maintain program governance, tracking progress, risks, and dependencies.
  • Drive alignment on delivery communication processes and supply chain workflows.
  • Mobilize stakeholders to recommend process improvement and automation investment plans.
  • Partner with various departments to update business and technology roadmaps.
  • Monitor processes, trends, and KPIs to deliver insights and continuous improvement recommendations.
  • Build and maintain business process controls for data integrity and auditability.
  • Facilitate design and alignment sessions with business, IT, and operations.
  • Provide proactive, decision-ready communications for stakeholders and executive sponsors.

Requirements

  • Bachelor's degree or equivalent experience in business, operations, engineering, MIS, or a related field.
  • 10+ years in program/project management, customer operations, supply chain, or process management within cross-functional/global environments.
  • Experience leading or coaching PMs.
  • Demonstrated people-leadership capability: setting direction, coaching and mentoring experienced staff, managing performance, and building a high-performing team.
  • Proven success leading large, complex initiatives with measurable business outcomes and clear adoption.
  • Strong stakeholder influence and executive communication skills.
  • Ability to drive clarity from ambiguous or conflicting requirements.
  • Data and analytics proficiency (advanced Excel; Power BI) and familiarity with operational KPIs and governance.
  • Experience collaborating with Marketing, Sales, Customer Operations, Supply Chain, Finance, Business Units, and IT on roadmaps, prioritization, and change management.
  • Project management fundamentals (risk/issue management, dependency mapping, decision logs).
  • Change leadership capability.

Desired Qualifications

  • Lean, Six Sigma, PMP, or similar certifications.
  • Experience leading a team or portfolio in a global or matrixed organization.
  • Experience designing governance, methodology, and communication frameworks for enterprise-level programs.
  • Hands-on experience with S&OP processes, demand planning, delivery communication, or customer satisfaction/loyalty improvement programs.
  • Ability to build process controls and quality checks to ensure data integrity across operational workflows.

Benefits

  • Inclusive, supportive, and collaborative workplace.
  • Opportunities for growth and success.
  • Value diverse perspectives and encourage innovation, continuous learning, and personal development.
  • Prioritize well-being, flexibility, and work-life balance.
  • Empowerment to make a meaningful impact.
  • Rewarding careers.
  • Award-winning employee development programs.
#Program Management#Customer Experience#Supply Chain#Operations Management#Project Management#Process Improvement
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Company

Emerson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Senior

Locations

Debrecen, Hungary

Qualification

Bachelor

Applicants

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