Customer Experience Co-worker II - Cash Lanes - HL3
Retail & Consumer Services · Customer Service · Customer Support
In short
As a Customer Experience Co-worker II at IKEA in Tampa, Florida, you will ensure accurate transactions, meet customer needs, and build loyalty through positive interactions. This full-time role involves creating a joyful customer journey in a retail environment.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Requirements
- Must be able to work nights & weekends.
- Must work min. 20 hrs/wk for medical and Rx plans.
Desired Qualifications
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans
- A fun and inclusive work environment
#customer relations#retail
Company
IKEA
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Tampa, United States
Applicants
Be an early applicant