Customer Care Supervisor

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success

In short

ASSA ABLOY is seeking a Customer Care Supervisor for their Orlando, Florida facility. This role involves overseeing customer care representatives and order processing teams, assisting with sales performance, and supervising the sales administration process. The ideal candidate will have at least 5 years of related experience and strong communication and analytical skills.

Responsibilities

Manage Customer Service and Inside Sales team members
Drive sales through customer relationships, COPS, and Service Center programs
Manage the flow of the Service Center's front-end order processing
Monitor and respond to customer inquiries, escalated issues, and concerns
Maximize the use of the Service Center's stock welding and MOD programs
Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
Troubleshoot customer orders for accuracy and/or production delays
Work with the Operations Manager to control production scheduling and backlogs
Ensure timely processing of customer quotes, including pricing accuracy
Drive the quote follow-up process and evaluate hit rates and customer metrics
Develop team members while fostering an environment of continuous improvement

Requirements

High school diploma or GED required
Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment
Strong creative business writing skills, with excellent verbal communication and presentation skills
Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements
Ability to multitask and prioritize projects under tight time deadlines
Proficiency in Outlook, Excel, and Word

Desired Qualifications

Advanced education in Business, Industrial Technology, or Management preferred
Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred
Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals
Knowledge or exposure to ERP systems and shipping software a plus

Benefits

Competitive Salary
Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs

Skills

Microsoft OutlookMicrosoft ExcelMicrosoft Word

#Customer Service#Contact Center Operations#Sales Administration#Supervision

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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