The Job

Credit and Collections Analyst

Finance, Banking & Legal · Accounting & Audit · Collections · Financial Analysis

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In short

Join Vonage as a Credit and Collections Analyst in Mexico City, supporting the global finance team. You will manage a portfolio of B2B and enterprise accounts, drive timely payments, resolve billing challenges, and partner with various internal teams to ensure financial health. This role requires 3-5 years of experience in B2B collections or accounts receivable and proficiency in Microsoft Excel and ERP/CRM systems.

Responsibilities

  • Own the end-to-end collections process for assigned B2B and enterprise accounts.
  • Monitor aging balances, prioritize high-value and overdue accounts, and execute effective collection strategies.
  • Build strong relationships with customers and internal stakeholders to resolve payment blockers.
  • Investigate billing disputes and coordinate resolutions across Billing, Sales, Tax, and Legal.
  • Reconcile payments, apply cash accurately, and resolve unapplied credits and receipts.
  • Process refunds, adjustments, and write-offs in line with internal controls and SOX requirements.
  • Maintain accurate account notes, dispute records, and collection history.
  • Support customer onboarding, collections reviews, escalations, and process improvement initiatives.

Requirements

  • 3–5 years of experience in B2B collections or accounts receivable.
  • Experience managing mid-market or enterprise customer portfolios.
  • Strong understanding of the Order-to-Cash cycle, including invoicing, cash application, disputes, refunds, and write-offs.
  • Proficiency in Microsoft Excel and experience with ERP, CRM, billing, or collections platforms.
  • Excellent communication, negotiation, analytical, and relationship-management skills.
  • High attention to detail, sound judgment, and a results-oriented mindset.

Desired Qualifications

  • Experience with Zuora, Oracle Advanced Collections, Salesforce, or similar tools.
  • Background in Telecom, UCaaS, CCaaS, CPaaS, SaaS, or subscription-based businesses.
  • Experience working with international, multi-currency, or multi-entity accounts receivable.
  • Familiarity with integrated billing systems and postpaid credit approval processes.

Benefits

  • Opportunity to join a global leader in cloud communications.
  • Be part of a newly established team within Ericsson’s Shared Services Center.
  • Help protect the financial health of the business.
  • Be challenged but not alone, joining a team of diverse innovators.
  • Ericsson Mexico is certified as a Great Place to Work®.
#Finance#Collections#B2B#Enterprise
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Company

Ericsson

Job Posted

4 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Mexico City, Mexico

Applicants

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