Content Program Manager — Consumer Knowledge
Marketing, Media & Creative · Marketing & Advertising · Content Strategy · Technical Writing · Product Management
In short
Responsibilities
- Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
- Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
- Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
- Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
- Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
- Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
- Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.
Requirements
- 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check required upon hire and every two years thereafter.
Desired Qualifications
- Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
- OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
- OR equivalent experience.
- 3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).
Benefits
- Flexible-work arrangements
- Eligible for benefits and other compensation
Skills
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
1 hour ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$102,100–202,200 · Negotiable
Experience Level
Mid-Senior
Locations
Redmond, United States
Qualification
Applicants
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