The Job

Contact Center Support Specialist

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

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In short

ABB is seeking a Contact Center Support Specialist to serve as the first point of contact for customers, managing support requests and enhancing customer experience. This hybrid/remote role involves coordinating with internal teams to ensure end-to-end case handling and supporting outbound business activities. Requires 1-3 years of experience in customer support and proficiency in English, with Mandarin as a plus.

Responsibilities

  • Serve as the first point of contact for ABB customers.
  • Manage internal and external customer support requests, including technical assistance, order and payment inquiries, and forwarding supplier offers.
  • Route customers to the appropriate contact and coordinate with internal teams for complete case ownership.
  • Apply expertise to enhance customer experience and improve efficiency.
  • Support outbound business activities, including marketing campaigns and customer interaction services.
  • Initiate customer feedback loops to understand satisfaction and identify improvement opportunities.
  • Maintain contact lists, routing tables, and information across platforms.

Requirements

  • 1 to 3 years of experience in customer support, service coordination, operations, or a related business support function.
  • Full-time degree in a relevant discipline.
  • Demonstrated experience in Performance Management, Customer Experience Success, and Business Excellence.
  • Solid capability in Data Entry and Reporting, with a commitment to accuracy, timeliness, and high-quality documentation.
  • Proficient communication skills in English.
  • Mandarin proficiency for effective communication with local customers.

Benefits

  • Opportunity to work for a global market leader in robotics.
  • Be part of a pioneering team shaping the future of robotics.
  • Work alongside world-class experts in a fast-moving, innovation-driven environment.
  • Hybrid/Remote work model.
#customer support#technical assistance#order inquiries#payment inquiries#supplier offers#case ownership#customer feedback#marketing campaigns
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Company

ABB

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

United States

Qualification

Bachelor

Applicants

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