Consumer Services & Sales Director, UK & Ireland
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Customer Success
In short
Electrolux Group is seeking an ambitious Consumer Services & Sales Director for the UK & Ireland to lead profitable growth and enhance consumer satisfaction. This strategic leadership role involves defining and executing the Consumer Services & Sales strategy, overseeing operations, and championing a consumer-first culture within the leadership team.
Responsibilities
- Develop and execute the UK & Ireland Consumer Services & Sales strategy, aligning consumer experience and commercial ambitions.
- Drive profitable growth through after-sales services, accessories, warranties, and service-based revenue streams.
- Maximise the value of our installed appliance base through innovative consumer propositions and data-driven decision making.
- Lead consumer service operations, ensuring high-quality service delivery and best-in-class customer experiences.
- Champion a consumer-first culture and act as the voice of the consumer within the UK & Ireland leadership team.
- Use customer insights, market trends and performance data to identify growth opportunities and drive continuous improvement.
- Build and maintain strategic partnerships with service providers and key business stakeholders to enhance service quality and operational effectiveness.
- Lead organisational development, building engaged, high-performing teams and future leadership capability.
- Drive a culture of accountability, innovation and continuous improvement across the function.
- Play an active role in shaping the overall performance and strategic direction of the UK & Ireland business.
Requirements
- Significant leadership experience within consumer goods, retail, services or other complex customer-focused environments.
- A track record of leading large operational and commercial teams while delivering sustainable business growth.
- Strong experience shaping business strategy and influencing at executive level.
- Commercial expertise, including P&L ownership and delivery of revenue and profitability targets.
- Experience leading transformation, change management and continuous improvement initiatives.
- Excellent stakeholder management and communication skills, with the ability to build credibility across local and international teams.
- A customer-centric mindset with the ability to translate consumer insights into business opportunities.
Desired Qualifications
- Experience in customer service, contact centres, after-sales services or service operations would be highly advantageous.
Benefits
- Annual bonus opportunity
- Car allowance
- Private Healthcare
- Up to 8% employer pension contribution
- 25 days holiday plus bank holidays
- Healthcare Cash Plan
- Life Assurance
- Employee Assistance Programme
- Significant employee and family product discounts
- Calm Premium subscription
- Ongoing career development opportunities within a global organisation
#Sales#Consumer Services#Director#UK#Ireland#Electrolux
Company
Electrolux Group
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Executive
Locations
Luton, United Kingdom
Applicants
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