Consumer Care Officer
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support
In short
Electrolux Group is seeking a Consumer Care Officer to manage customer inquiries, resolve product and service issues, and enhance customer satisfaction. This role also involves promoting and cross-selling products, extended warranties, and accessories to drive revenue, requiring strong communication and problem-solving skills.
Responsibilities
- Serve customers by providing product and service information.
- Resolve product and service problems to ensure customer satisfaction and a better customer experience.
- Answer phones professionally and respond to consumers' enquiries (product, service & spare part information).
- Handle customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
- Identify, promote, and cross-sell products and services, including extended warranty, maintenance services, consumables, and accessories to maximize revenue opportunities.
- Collaborate closely with internal teams (Field Operation, Spare part, Sales & Marketing, Supply chain) and external partners (authorized service contractors, dealers, and logistic companies).
- Support any other ad hoc or administrative duties related to customer service.
Requirements
- Diploma or Degree in any relevant field.
- Demonstrates a customer- and consumer-centric mindset, bringing an external perspective to drive collaboration and encourage open feedback.
- Builds trust and maintains strong working relationships across functions through effective communication.
- Adapts well to changing priorities and thrives in a dynamic environment.
- A strong team player with flexibility to provide support and coverage when needed.
- Pleasant disposition with clear and professional telephone etiquette.
- Able to work independently in a fast-paced environment while remaining customer-focused, results-oriented, and disciplined.
- Strong multitasking, prioritization, and time management skills.
- Good command of spoken English and Mandarin.
Benefits
- Discounts on Electrolux products and services.
- Medical & Hospitalization coverage for both employees and dependents.
- Dental & Optical coverage.
#Customer Service#Sales
Company
Electrolux Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Locations
Shah Alam, Malaysia
George Town, Malaysia
Qualification
Diploma, Bachelor
Applicants
Be an early applicant