The Job

Consumer Care Agent - Aftermarket Sales

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

Electrolux Group is seeking a Consumer Care Agent for Aftermarket Sales in Luton, UK. This full-time, permanent role involves handling inbound/outbound sales and customer service inquiries, utilizing products and services to find solutions, and accurately recording consumer data. A hybrid working scheme is available after the probationary period.

Responsibilities

  • Handle inbound/outbound sales and customer service enquiries for consumers needing support or repair, adapting your approach to varying consumer needs.
  • Utilize available products and services to find a solution for the consumer that best fits their needs.
  • Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence.
  • Work as part of a team to deliver an exceptional service and achieve key performance targets.
  • Seek out opportunities to upsell through service.

Requirements

  • Experience working within a sales or customer service environment.
  • Passion to deliver a first-class consumer experience.
  • Confident on the phone and excellent verbal and written communication skills in English.
  • Self-motivated in both daily activities and in self-development.
  • Enjoy working as part of a team.
  • Ability to work remotely when required.

Benefits

  • Excellent Development Opportunities
  • Hybrid working
  • Defined Contribution Pension Scheme - Company contribution up to 8%
  • 25 days holiday plus Bank holidays
  • Enhanced Company Sick Pay
  • Healthcare Cash Plan – cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
  • Life Assurance 3 x salary
  • 50% Staff discount, 40% friends and family discount
  • Employee Assistance Programme – 24/7 GP, mental health support, financial, legal, health and nutrition advice
  • Premium Subscription to Calm App
#Sales#Aftermarket#Consumer#Customer Service#Contact Centre
Electrolux Group Logo

Company

Electrolux Group

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Luton, United Kingdom

Applicants

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