The Job

Consulting Analyst(DPO)

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

This role is for an SAP Customer Engagement Manager, a progression for SAP Basis consultants. You will understand customer SAP landscape requirements, facilitate solutions with the SAP backend support team on the SAP RISE Platform, and act as the primary point of contact for RISE customers, guiding them on landscape functioning and maintenance.

Responsibilities

  • Understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
  • Serve as the primary SPOC for RISE customers, engaging regularly to provide guidance on SAP Landscape functioning or any maintenances (planned/ unplanned).
  • Work closely with SAP IAE, CAA, TSM, CDM teams to ensure customers have necessary guidance and information for their SAP Landscape functioning & planning.
  • Join customer meetings, answer technical queries, and present assessments.
  • Identify root causes of ongoing issues, existing processes, and procedures; determine quick resolutions, improvements, and enhancements.
  • Implement resolutions and enhancements to improve existing processes and procedures.
  • Create precise and detailed analyses & reports for monitoring the health of the business.
  • Create business requirements for enhancing functionality of process workflows to improve customer experience and satisfaction.
  • Manage client and internal business relationships within assigned projects to ensure smooth progress and improvements.

Requirements

  • Technical expertise in SAP Basis area with a minimum of 7 to 8 years of experience.
  • 2+ years of Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • Good understanding & hands-on experience in S/4 HANA Application & HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
  • Customer facing role requiring to join meetings, answer technical queries from customer team & present assessments.
  • No expectation of hands-on work.

Desired Qualifications

  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#SAP#Consulting#Cloud#Customer Engagement
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Bengaluru, India

Greater Noida, India

Applicants

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