Commercial Co-worker - part-time 24 hrs - 4 days

Logistics, Sales & Operations

In short

This part-time Commercial Co-worker role in Pune, India, focuses on providing exceptional customer service within a retail environment. Responsibilities include assisting customers, processing transactions, and supporting store goals. Ideal candidates have customer service experience, strong interpersonal skills, and a passion for home furnishing.

Responsibilities

Provide exceptional customer service, being helpful, friendly, and solution-oriented.
Handle customer complaints and inquiries efficiently and empathetically.
Optimize the shopping experience by ensuring the workspace is well-equipped and organized.
Process payments accurately and efficiently.
Assist customers with product assembly and exchanges.
Support store goals by contributing to the commercial action plan.
Ensure a safe and secure shopping environment.
Uphold and reflect IKEA's values in all customer interactions.

Requirements

Strong customer focus.
Enjoy working as part of a team.
Excellent problem-solving skills.
Friendly and approachable demeanor.
Ability to remain calm under pressure and handle complaints with empathy.
Experience in customer service and a retail environment.
Strong interpersonal skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Strong attention to detail.
Comfortable working independently and as part of a team.
Fluent in English, both written and spoken.
Genuine passion for home furnishing and understanding of customers’ everyday lives at home.

Skills

Customer ServiceSalesEnglish

#Sales#Commercial#Customer Service#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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