In short
As a Commercial Co-worker in Pune, you will provide exceptional customer service, handle inquiries and complaints, and optimize the shopping experience. You will process payments, assist with product assembly, and support store goals to maximize sales and profitability while upholding IKEA values.
Responsibilities
- Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
- Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
- Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
- Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
- Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
- Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
- Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
- Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.
Requirements
- Experience in customer service and a retail environment.
- Strong interpersonal skills and the ability to build positive relationships with customers.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong problem-solving skills and excellent attention to detail.
- Comfortable working independently as well as contributing effectively as part of a team.
- Fluent in English, both written and spoken.
- Genuine passion for home furnishing and an understanding of customers’ everyday lives at home.
Desired Qualifications
- Strong customer focus.
- Enjoy working as part of a team.
Benefits
- A positive shopping experience for customers.
- Thrive in a fast-paced retail environment.
- Excellent problem-solving skills.
- Friendly and approachable demeanor.
- Ability to remain calm under pressure and handle complaints with empathy.
- Opportunities to contribute to store goals and profitability.
- Work in a diverse team committed to the IKEA Concept.
- An environment where all qualified candidates are encouraged to apply.
#retail#sales#customer service
Company
IKEA
Job Posted
1 hour ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Pune, India
Applicants
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