In short
Dołącz do zespołu Electrolux Group w Krakowie jako Specjalista ds. Windykacji z biegłą znajomością języka niemieckiego. Ta pełnoetatowa, hybrydowa rola koncentruje się na budowaniu relacji z klientami, odzyskiwaniu należności i rozwoju umiejętności kredytowych.
Responsibilities
- Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments
- Deliver high level of customer service
- Monitor customer accounts and follow up on overdue accounts
- Participate in resolution of unclear payments
- Evaluate customer account and payment history
- Elaborate the reports (periodical and upon request)
- Prepare and update process maps and desktop procedures
- Take actions to encourage timely debt payments
- Process payments & refunds and resolve billing & customer credit issues
Requirements
- Fluent German and English - required
- Solid experience in OTC Collections area
- Confident user of SAP in the Collections field
- Excellent analytical skills and attention to detail
- Great communication skills & telephone manner
- Customer-focused and a real team player
- Efficient at working in a fast-paced environment with great time-management skills
Benefits
- Hybrid work environment (5 days working from home each month)
- Medical insurance
- Cafeteria Platform for co-financing of Multisport or vouchers
- Extensive learning opportunities and flexible career path
- Discounts on our award-winning products
- Discounted meals in our canteen
- Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers
- Extensive learning opportunities and flexible career path
#Collections#German#Finance#Customer Service
Company
Electrolux Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Kraków, Poland
Applicants
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