The Job

Collection Specialist, UK Team

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Collections

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In short

Electrolux Group is seeking a Collection Specialist for their UK Collection team in Kraków, Poland. The role involves managing overdue accounts, customer communication, reporting, and supporting credit analysis, requiring a Finance/Accounting degree and collection experience.

Responsibilities

  • Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments.
  • Deliver a high level of customer service.
  • Monitor customer accounts and follow up on overdue accounts.
  • Evaluate customer account and payment history.
  • Participate in the resolution of unclear payments.
  • Prepare periodical and upon request reports.
  • Prepare and update process documentation.
  • Support Credit Analyst activities, if needed.
  • Develop and maintain professional relationships with various Business Units, Sales, Key Individuals, and Customers.
  • Contribute to Electrolux Group and Sector goals (e.g., Sales, DSO, EBIT, NOWC).

Requirements

  • University Degree in Finance/Accounting or any related field.
  • Previous experience in Collection.
  • Good knowledge of accounting policies and principles, activities and processes, and awareness of the internal and external business environment.
  • Very good level of English (C1), both verbal and written.
  • Very good verbal and written communication skills with the ability to deal with sensitive and confidential information.
  • Working knowledge of MS Office, very good Excel skills.
  • Demonstrated knowledge and experience in reviewing and interpreting financial reports and data.
  • Strong customer service skills with a proactive and result-driven approach.
  • Ability to multi-task under pressure.
  • Detail-oriented with an eye for continual process improvement.
  • Availability to work between 9:30-17:30 Monday-Thursday, and 8:40-16:40 Friday.

Desired Qualifications

  • Knowledge of Credit Management process will be an advantage.
  • SAP is nice to have but not mandatory.

Benefits

  • Hybrid work environment (5 days working from home each month).
  • Medical insurance.
  • Cafeteria Platform for co-financing of Multisport or vouchers.
  • Extensive learning opportunities and flexible career path.
  • Discounts on award-winning products.
  • Discounted meals in our canteen.
  • Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers.
  • Extensive learning opportunities and flexible career path.
#collection#finance#customer service#accounting#credit management
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Company

Electrolux Group

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Kraków, Poland

Qualification

Bachelor

Applicants

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