Cluster Manager, Amazon NOW

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

As a Cluster Manager for Amazon Now in Delhi, you will lead dark store operations, focusing on creating an efficient network, ensuring excellent customer experience, and managing costs. You will be responsible for quality, productivity, and building health, while also leading process improvement initiatives and developing a talent pipeline.

Responsibilities

Ensure a safe work environment
Lead and supervise a team of TLs
Responsible for overall Quality, Productivity and dark store performance
Appraise performance; resolve problems; and address staffing needs
Review work forecasts and determine productivity requirements
Ensuring Building heath and inventory metrics with best in class quality metrics
Collaborate with stakeholders
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing
Carryout resources planning periodically and remove/reduce capacity constraints
Ensure best practices in people management
Manage People and team development
Create leaders and talent pipeline
Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Requirements

2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Skills

Process ImprovementProject Management

#Operations Management#Quick Commerce#Dark Stores#Performance Management#Process Improvement

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