The Job

Central Flow Lead - OB, INFC Central Flow Team

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

Central Flow Lead needed to manage order workflow across multiple Fulfillment Centers from a remote location, focusing on customer experience and fulfillment cost. Responsibilities include communicating workflow status, advising operations teams, and collaborating with technology teams.

Responsibilities

  • Manage the workflow of order across multiple processes.
  • Manage customer experience while minimizing fulfillment cost across multiple FCs.
  • Communicate workflow status with Operations Managers and Area Managers.
  • Escalate Customer Experience risk, SLA failure risk, or deviation from Standard Work.
  • Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
  • Facilitate communication between multiple areas of the operation.
  • Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
  • Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan.
  • Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
  • Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
  • Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Requirements

  • 1+ years of Microsoft Office products and applications experience
  • High school or equivalent

Desired Qualifications

  • 1+ years of manufacturing or customer-facing environment experience

Benefits

  • 5-day work week
  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
#Fulfillment & Operations Management
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Bangalore, India

Qualification

Diploma

Applicants

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