Billing Specialist, gTech Ads Customer Experience
Finance, Banking & Legal · Banking & Investments · Financial Analysis · Business Analysis
In short
Google seeks a Billing Specialist for its gTech Ads Customer Experience team. This role requires 5 years of experience in technical project management or customer-facing roles, with a Bachelor's degree or equivalent experience. The specialist will manage project plans, support solution content, and analyze billing trends.
Responsibilities
- Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
- Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
- Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Ability to work flexible, non-standard working hours in line with customer requirements.
Desired Qualifications
- Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience using insights from data to influence business decisions.
- Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
- Policy or billing knowledge.
- Excellent communication, organizational, customer service, and problem-solving skills.
Benefits
- 15% bonus target
- equity
- benefits
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Company
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Wrocław, Poland
Gurugram, India
Hyderabad, India
Qualification
Bachelor
Applicants
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