The Job

Automated Operations Intern

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · Network Administration

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In short

Ericsson is seeking an Automated Operations Intern in Plano, TX, for a 12-week program starting May 25th, 2027. This role involves supporting network operations, developing automation scripts, and assisting with incident response and service assurance to gain hands-on experience in large-scale telecom networks.

Responsibilities

  • Develop automation of maintenance tasks using Python, Linux Bash scripting, Groovy, and Java.
  • Build Artificial Intelligence use cases to transition operations from reactive to predictive.
  • Assist in monitoring network alarms and events, classifying and escalating issues.
  • Support the incident management process, including tracking tickets and troubleshooting.
  • Learn core network and RAN component monitoring and maintenance.
  • Analyze logs, alarms, and performance metrics to identify potential service issues.
  • Support remote access and change management processes.
  • Maintain records of incidents and operational updates, assisting with status reporting.
  • Collaborate with engineering, security, and service teams on issue resolution.
  • Contribute to process documentation, playbooks, and automation scripts.

Requirements

  • Currently pursuing a Bachelor's or Master's degree in Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or related field.
  • Networking fundamentals (IP, TCP/UDP, DNS, routing basics).
  • OSI model concepts.
  • Familiarity with Linux or command-line environments.
  • Programming language proficiency: Python, Linux Bash scripting, Groovy, and Java.
  • Understanding of REST APIs, JSON, and authentication (OAuth2, tokens).
  • Basic familiarity with Linux command line and Git (branching).
  • Strong analytical and problem-solving skills.
  • Ability to document findings clearly.
  • Clear written and verbal communication.
  • 2.7+ GPA or equivalent.
  • Actively enrolled full-time in an accredited undergraduate, master's, or PhD program.
  • Available for a full-time internship for 12 weeks.

Desired Qualifications

  • Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects.
  • Experience with monitoring tools or ticketing systems (academic or lab exposure is fine).
  • Understanding of virtualization or cloud fundamentals.
  • Curiosity and eagerness to learn.
  • Strong teamwork and communication skills.
  • Analytical thinking and structured troubleshooting approach.
  • Ability to manage multiple tasks and meet deadlines.
  • Willingness to follow established operational and security procedures.

Benefits

  • Opportunity to gain hands-on experience in network monitoring, incident response, and service assurance.
  • Work alongside experienced engineers and operations specialists.
  • Learn how large-scale telecom networks operate.
  • Competitive compensation package.
#Automation#Network Operations#Telecom#Internship#Co-Op#DevOps
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Company

Ericsson

Job Posted

2 weeks ago

Employment Type

Internship

WorkMode

Hybrid

Experience Level

Entry

Locations

Plano, United States

Qualification

Bachelor, Master, Doctoral

Applicants

Be an early applicant