Automated Operations Engineer(3)
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration
In short
Manage a 24x7 Network Operations Center (NOC) environment as an Automated Operations Engineer, ensuring seamless service delivery and leading a team to meet SLAs and KPIs for network surveillance and troubleshooting. This role requires 3-4 years of experience in Telecom Network Operations, with technical skills in GSM, CDMA, SQL, Perl, and PostgreSQL, and preferred certifications like ITIL, CCNA, JNCIA, or CCIP.
Responsibilities
- Own day-to-day NOC operational performance and ensure smooth network operations
- Lead team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting
- Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process
- Drive performance reviews and implement corrective/preventive actions
- Interface with cross-functional teams
- Ensure new node integrations follow standardized processes
- Publish KPI and SLA reports
- Forecast manpower requirements and manage team capacity
- Conduct Performance Appraisals
- Maintain high team morale, manage attrition, and support competence development
- Report security breach incidents and suggest corrective measures
Requirements
- Degree in Electronics and Telecommunication Engineering
- 3–4 years in Telecom Network operations
- GSM & CDMA knowledge
- Telecom Service Networks knowledge
- SQL
- Perl
- PostgreSQL
- People management
- Customer relationship management
- Strong interpersonal skills
- Proficiency in written and spoken English and Hindi
- Integrity, positive attitude, ability to perform under pressure
Desired Qualifications
- ITIL / CCNA / JNCIA / CCIP (preferred certifications)
Benefits
- Outstanding opportunity to use skills and imagination
- Challenging work on tough problems
- Join a team of diverse innovators
#NOC#Network Operations Center#Network Surveillance#Trouble Tickets#SLA#KPI#Telecom#ITIL#CCNA#JNCIA#CCIP#GSM#CDMA#SQL#Perl#PostgreSQL
Company
Ericsson
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Noida, India
Qualification
Diploma
Applicants
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