Application Support Engineer (Fluid and Motion Control Systems)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Emerson is seeking an Application Support I professional to provide technical and customer support for their Fluid and Motion Control (FLMC) product portfolio. Responsibilities include providing technical solutions, performing engineering calculations, and responding to inquiries via phone, email, and chat. This hybrid role requires technical problem-solving skills and customer-facing experience.

Responsibilities

Identify and provide reliable technical solutions that support product selection and ensure complete customer satisfaction.
Perform engineering-based calculations needed to recommend appropriate products for customer applications.
Deliver world-class technical and application support to end users, sales teams, distributors, OEMs, business partners, and subsidiaries.
Partner closely with the sales team as a key technical advisor and product advocate.
Respond to technical inquiries via phone, email, and chat for FLMC products, including valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic solutions, and RCS products.
Manage pricing inquiries and requests for quotations for domestic and international products.
Provide application support and accurate quotations based on customer and project requirements.
Collaborate on special projects assigned by team leads and managers.
Troubleshoot warranty and quality issues and offer practical solutions.
Maintain organized, up-to-date files, quotes, and documentation.
Meet established service-level agreements and performance metrics.

Requirements

Experience in technical support or customer service (typically 1–3 years).
A technical degree or active enrollment (1–2 years completed) in Engineering or a related field such as Electrical, Mechanical, Electromechanical, Electronic, or Chemical. (Not industrial or Systems engineering)
English proficiency at the B2 level or higher.
Ability to manage multiple requests with strong organizational skills.
Willingness to learn continuously and expand technical knowledge.
Must comply with US business hours and working days on a schedule from Monday through Friday from 8am to 5pm EST.

Desired Qualifications

Familiarity with systems such as Salesforce, Oracle, or SAP.
Strong written and verbal communication skills.
Attention to detail and action-oriented approach.
Ability to stay composed under pressure and multitask effectively.
Demonstrated initiative and sound judgment in decision-making.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

#Technical Support#Customer Service#Engineering#Fluid and Motion Control#Emerson

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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