AI Customer Engineer, ITES Google Cloud
Technology, Data & Digital · Software & Web Development · Software Engineering · Artificial Intelligence · Cloud Engineering
In short
As an AI Customer Engineer for Google Cloud's ITES team in Bengaluru, you will be a trusted AI advisor, driving technical solutions and customer adoption. You will engage with technical stakeholders, develop tailored solutions using AI frameworks, and collaborate with engineering teams to enhance Google Cloud products.
Responsibilities
- Drive the technical solution for complex workloads within AI product areas to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
- Combine business strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
- Provide technical consultation to customers, acting as a technical advisor and building customer relationships.
- Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team.
- Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.
- Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.
Requirements
- Bachelor's degree or equivalent practical experience.
- 6 years of experience working for ITES clients.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Desired Qualifications
- Experience in developing financial services or telecommunication agents using frameworks such as LangGraph, Semantic Kernel, or the Google AI Agent Development Kit (ADK).
- Experience with cloud technologies including SaaS applications, iPaaS, business automation solutions, Cloud infrastructure, Agentic AI, and cloud networking.
- Knowledge of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect AI agents with business systems and Application Programming Interface (API) Gateways.
- Knowledge of observability constructs including distributed tracing, logging, and audit logging for AI applications.
Benefits
- Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc.
- GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement.
- Google is proud to be an equal opportunity and affirmative action employer.
- We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
- English proficiency is a requirement for all roles unless stated otherwise in the job posting.
#AI#Customer Engineering#Google Cloud#ITES#Financial Services#Telecommunication#SaaS#iPaaS#Business Automation#Cloud Computing#Agentic AI#Networking#OpenAPI#MCP#API#Observability#Tracing#Logging#AI Applications
Company
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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