AHS Compliance Spec - English & French, Account Health Support

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Account Management

In short

As an Account Health Support Specialist at Amazon's Hyderabad office, you will be the primary contact for Amazon's Selling Partners, guiding them through compliance procedures. Your responsibilities include resolving account health issues, investigating policy violations, and conducting proactive outreach to ensure adherence to Amazon policies and EU regulations. This role requires fluency in both English and French, strong communication skills, and the ability to manage high volumes of interactions.

Responsibilities

Support Selling Partners to resolve account health issues via phone and email.
Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals.
Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans.
Document all interactions according to standard operating procedures, managing cases through centralized mechanisms.
Collaborate with internal stakeholders, identify process improvements, and flag policy gaps.
Guide Selling Partners through their compliance journey.
Resolve account health issues, conduct investigations into policy violations, and execute proactive outreach.
Support Sellers through account health issues, enforcement actions, and compliance journeys.

Requirements

Bachelor's degree in any field of study.
Experience in oral and written communication in English.
Fluent in English and French (B2 or above) - speak, write, and read.
Experience using computer-based tools and systems to process or track work.

Desired Qualifications

Experience working in a contact center environment.
Experience working in a fast-paced, rapidly changing operations environment.
Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email.
Demonstrated empathy and active listening skills.
Ability to deliver performance in a metric-driven environment with high productivity and quality standards.
Multitasking ability: handling phone, chat, and email contacts simultaneously.
Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers.
Enthusiastic, self-motivated, and willing to learn new skills.
Demonstrated ability to identify and drive process improvements.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for customers.
Support for workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.

Skills

FrenchEnglish

#Account Health Support#Compliance#Sales#Advertising#Account Management

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