Advertising Client Success IC4
Marketing, Media & Creative · Marketing & Advertising · Digital Marketing · Account Management
In short
Microsoft seeks an Advertising Client Success IC4 to launch and shape the EMEA Channel Partner Sales team. This role involves building high-performing business partnerships, driving partner satisfaction and loyalty, and achieving revenue growth within the Microsoft Advertising platform. The position requires a strategic approach to account management and influencing tool providers.
Responsibilities
- Build and cultivate deep business relationships with partners, serving as the primary point of contact.
- Develop and own strategic partner account plans with aggressive targets and drive execution.
- Provide targeted solutions, ongoing service, and support, delivering industry-leading SLAs.
- Collaborate across multiple teams in a matrix environment for optimal service management.
- Lead partner engagement rhythm, including business reviews and solution selling opportunities.
- Ensure issues and requests are channeled to the right groups and resolved as per commitments and SLA.
- Provide comprehensive reporting with local data to drive engagement, partnership, and growth.
- Build capabilities and knowledge within partner organizations for self-service and growth.
- Grow revenue in the existing book of business and drive specific revenue targets through up-sell and opportunity management.
- Manage core scorecard metrics: revenue, MSAN adoption, total performing accounts, account penetration, ARPA, and Partner Satisfaction.
- Proactively identify opportunities to drive additional revenue and strategic discussions.
- Drive feature adoption and contribute to the Microsoft Advertising Partner Team Unit (PTU).
- Share insights to inform policies, manage channel conflict, and exploit revenue opportunities.
- Assist the PTU planning and forecasting process through a pipeline of existing and prospective partnerships.
- Collaborate with PTU members globally to share best practices and develop the global partner business.
Requirements
- Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising).
- OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising).
- OR relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising).
- OR equivalent experience.
Desired Qualifications
- Experience in account management, client service, or marketing analytics roles.
- Demonstrated ability to build deep and influential relationships with partners and/or customers at senior levels.
- Proven ability to drive a strategic discussion, scaling vertically where needed and impacting at multiple levels in a large organization.
- Ability to communicate effectively with all levels of business.
- Paid search and/or display advertising experience at a publisher or agency.
- Solid quantitative and analytical skills.
- Excellent online marketing skills and Excel expertise; keen ability to link data to insights and actions.
- Ability to develop and implement creative solutions and influence others in their adoption.
- Excellent oral and written communication skills, including presentation experience and interpersonal skills.
- Demonstrated ability to manage multiple priorities, projects, and deadlines.
Benefits
- Base pay range for this role across France is €69,000.00 - €119,200.00 per year.
- Certain roles may be eligible for benefits and other compensation.
Skills
Excel
#Customer Success#Advertising Client Success#Channel Partner Sales#EMEA#Microsoft Advertising#Account Management
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
€69,000 – €119,200 / year
Experience Level
Mid-Senior
Locations
France
Qualification
Master, Bachelor
Applicants
Be an early applicant
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