Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
In short
The Administrator (Support & Operations) role involves independently resolving tickets, providing on-call support, and conducting root cause analysis to ensure customer satisfaction. Key responsibilities include adhering to quality standards, managing tickets within SLAs, and contributing to value-adding activities like knowledge base updates and training.
Responsibilities
- Adhere to quality standards, regulatory requirements and company policies.
- Provide support for on call escalations and do root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- Independently resolve tickets within agreed SLA of ticket volume and time.
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
- Provisioning SPOC for SAP Concur, Ariba and Field glass.
Requirements
- null
Desired Qualifications
- null
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Support#Operations#Administrator#Tickets#Root Cause Analysis#SLA
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Locations
Bangalore, India
Applicants
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