Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Systems Engineering · IT Support
In short
As an M365 L3 Engineer at HCLTech in Madurai, Tamil Nadu, you will be responsible for managing and maintaining the Microsoft 365 environment, providing expert technical support, and optimizing M365 services. This senior-level role requires proficiency in M365 administration, troubleshooting, security, and automation.
Responsibilities
- Manage and administer Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Power Automate.
- Provide advanced troubleshooting and issue resolution for complex M365 incidents.
- Monitor and analyze M365 service performance for optimization and scalability improvements.
- Implement and enforce M365 security best practices, data protection, and compliance policies.
- Plan and execute M365 migration projects and upgrades.
- Maintain accurate documentation of M365 configurations, procedures, and best practices.
- Provide training and guidance to end-users on M365 applications.
- Collaborate with Microsoft support and other vendors for technical issue resolution.
- Develop and implement automation scripts for M365 operational efficiency.
- Monitor resource usage and plan for capacity expansion.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Microsoft 365 certifications (e.g., Enterprise Administrator Expert, Modern Desktop Administrator Associate).
- Proven experience as a senior-level engineer or administrator managing complex M365 environments.
- Strong understanding of M365 services (Exchange Online, SharePoint Online, Teams, OneDrive for Business).
- Proficiency in PowerShell scripting for automation and administration.
- In-depth knowledge of M365 security practices, compliance, and data protection.
- Excellent problem-solving and analytical skills.
- Strong communication skills (written and verbal).
- Experience with project management and leading migration/upgrade projects.
- Knowledge of ITIL framework and IT service management best practices.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#M365#IT Operations#Microsoft 365#Exchange Online#SharePoint Online#OneDrive for Business#Teams#Power Automate#PowerShell#ITIL
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Madurai, India
Qualification
Bachelor
Applicants
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