Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · IT Support
In short
The M365 L2 Engineer is a senior IT Operations role focused on managing and maintaining the Microsoft 365 environment, providing expert technical support, administration, and optimization. This role ensures seamless communication, collaboration, and productivity, working closely with IT teams and end-users to deliver reliable M365 services.
Responsibilities
- Manage and oversee the configuration, deployment, and administration of Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Automate).
- Provide advanced-level troubleshooting and issue resolution for complex M365-related incidents.
- Monitor and analyze M365 service performance, identifying optimization opportunities.
- Implement and enforce security best practices, data protection, and compliance policies.
- Plan and execute M365 migration projects and upgrades.
- Maintain accurate and up-to-date documentation of M365 configurations and procedures.
- Provide training and guidance to end-users on M365 applications.
- Engage with Microsoft support and other vendors to resolve technical issues.
- Collaborate with change management teams for deployment of updates and configuration changes.
- Develop and implement automation scripts for streamlining repetitive tasks.
- Monitor resource usage trends and plan for capacity expansion.
- Generate regular reports on the performance, availability, and utilization of M365 services.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Microsoft 365 certifications (e.g., Enterprise Administrator Expert, Modern Desktop Administrator Associate).
- Proven experience as a senior-level engineer or administrator in managing complex M365 environments.
- Strong understanding of M365 services (Exchange Online, SharePoint Online, Teams, OneDrive for Business).
- Proficiency in PowerShell scripting for automation and administration.
- In-depth knowledge of security practices, compliance requirements, and data protection within the M365 environment.
- Excellent problem-solving skills.
- Strong communication skills, both written and verbal.
- Experience with project management and leading migration/upgrade projects.
- Knowledge of ITIL framework and best practices for IT service management.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at HCLTech.
- A place that puts its people first.
- Global technology company with over 223,000 people in 60 countries.
- Industry-leading capabilities in digital, engineering, cloud, and AI.
#M365#IT Operations#Support#Administration#Optimization#Security#Compliance#Migration#Upgrades#Documentation#Training#Vendor Management#Change Management#Automation#Scripting#Capacity Planning#Reporting
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Nagpur, India
Qualification
Bachelor
Applicants
Be an early applicant