Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · DevOps
In short
HCLTech is looking for an Administrator (Support & Operations) in Bengaluru, Karnataka. This role involves independently resolving tickets, providing on-call support, and performing root cause analysis to ensure customer satisfaction and adherence to quality standards.
Responsibilities
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for on-call escalations and perform root cause analysis of issues.
- Engage in value-adding activities such as Knowledge base update & management, Training freshers, and coaching analysts.
- Independently resolve tickets within agreed SLA for ticket volume and time.
- Ensure positive customer experience and high CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
#Support#Operations#Administrator
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Locations
Bengaluru, India
Applicants
Be an early applicant