Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Database Administration

In short

HCLTech seeks a motivated Database Administrator (L2) for their Nagpur, Maharashtra office. The role involves providing first-level support for IBM DB2, Microsoft SQL Server, and Oracle databases, focusing on monitoring, routine tasks, troubleshooting, and ensuring database availability according to SLAs. Responsibilities include incident management via ServiceNow and maintaining operational documentation.

Responsibilities

Monitor SQL Server, Oracle, and DB2 databases using enterprise monitoring tools.
Respond to database alerts, incidents, and service requests within agreed SLAs.
Perform initial troubleshooting and escalate complex issues to L3 teams.
Monitor database availability, performance, storage utilization, and backups.
Validate database services and scheduled jobs.
Monitor and verify backup completion status.
Execute standard backup and restore requests.
Ensure backup failures are identified and reported promptly.
Assist in recovery testing activities.
Create, modify, and disable database user accounts.
Grant and revoke database permissions as per approved requests.
Support password resets and access-related activities.
Perform health checks and routine maintenance activities.
Monitor tablespace, disk space, transaction logs, and database growth.
Execute predefined maintenance tasks and scripts.
Support patching and upgrade activities under supervision.
Handle tickets through ServiceNow.
Document incidents, resolutions, and operational procedures.
Coordinate with application and infrastructure teams for issue resolution.
Participate in shift handovers and daily operational reviews.
Maintain operational documentation and runbooks.
Follow change management and compliance processes.
Ensure adherence to security and audit requirements.

Requirements

Basic knowledge of IBM DB2 database administration.
User and schema management for DB2.
Backup and recovery concepts for DB2.
Database monitoring and health checks for DB2.
Basic Oracle database administration knowledge.
Oracle Enterprise Manager (OEM) familiarity.
User management and tablespace monitoring for Oracle.
Backup concepts using RMAN.
Basic understanding of SQL Server Architecture.
SQL Server Management Studio (SSMS) proficiency.
Backup and restore concepts for SQL Server.
SQL Agent job monitoring.
Basic T-SQL queries.
Basic SQL scripting knowledge.
Experience with monitoring tools.
Understanding of ITIL processes.
Knowledge of Windows and Linux operating systems.
Good analytical and troubleshooting skills.
Strong communication and documentation skills.

Benefits

Global technology company.
Opportunities to supercharge potential, find career, and find spark.
Company that puts people first.
Delivery of industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

IBM DB2Microsoft SQL ServerOracle DatabaseSQL Server Management StudioOracle Enterprise ManagerRMANT-SQLSQLServiceNowITILWindowsLinux

#Database Administration#L2 Support#IBM DB2#Microsoft SQL Server#Oracle Database#Monitoring#Troubleshooting#ServiceNow#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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