The Job

Administrator - Network LAN/WAN

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support · Network Administration

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In short

The LAN/WAN Support Administrator will provide technical support for LAN/WAN networking issues, troubleshoot incidents, and perform root cause analyses to ensure seamless network operations. This role focuses on maintaining high customer satisfaction through effective issue resolution and knowledge sharing.

Responsibilities

  • Provide technical support for LAN/WAN networking issues by troubleshooting and resolving incidents to meet agreed service level agreements.
  • Conduct root cause analysis on escalated issues, identify underlying problems, and implement effective solutions.
  • Update and manage the knowledge base, document resolutions, and share best practices.
  • Train and mentor new team members and analysts.
  • Optimize first call resolution rates and minimize case reopens to ensure high customer satisfaction.

Requirements

  • Proficient in LAN/WAN technologies and protocols.
  • Strong troubleshooting skills in network connectivity issues and performance optimization.
  • Familiarity with network monitoring tools and diagnostic software.
  • Ability to analyze complex issues and implement effective solutions independently.
  • Excellent communication skills for effective customer interaction and team collaboration.
  • Hands-on experience with Routing protocols (EIGRP, OSPF, BGP).
  • Hands-on experience with LAN Switching (VLAN, VTP, STP, EtherChannel, CoS).
  • Hands-on experience with WAN (MPLS, MPLS/VPN, MP-BGP).
  • Hands-on experience with TCP/IP protocol suite and Quality of Service.
  • Hands-on experience with Application protocols (HTTP, HTTPS, FTP, SMTP, SNMP, SSL).
  • Hands-on experience with Network Security (IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls).
  • Hands-on experience with Data Center Architecture (Network, Server, Storage).

Desired Qualifications

  • Cisco Certified Network Associate (CCNA) or equivalent certifications (Optional but valuable).
  • Excellent communication and presentation skills.
  • Ability to clearly communicate with the customer and present solutions to CIO, CXO level.

Benefits

  • Open for 24x7 environment
#LAN/WAN#Network Administrator#Technical Support#Troubleshooting#Root Cause Analysis#Customer Service#Routing Protocols#Switching#WAN Technologies#TCP/IP#Network Security#Data Center
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

India

Applicants

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